Refund policy

1.Easy Returns 

• . You can request a return within  7 days of delivery. 
• . The item must be unused, in original packaging, and with all tags/labels. 

2.Items Not Eligible for Return 

• Perishable items (food, groceries, etc.) 
• Personal care & hygiene products (cosmetics, undergarments, health items) 
• Custom-made or personalized products 
• Items marked as “non-returnable” on the product page 

3.Refunds 

• Once we receive and check the returned item, your refund will be processed. 
• Refunds go back to your original payment method (card/UPI/net banking/wallet). 
• Refund timelines may vary by bank but usually take 5–7 working days. 

4.Exchanges 

• Exchange is possible only if the product is defective or damaged. 
• If the exact product is not available, we will issue a refund instead. 

5.How to Request a Return 

• Go to My Orders on the KaliMai website/app. 
• Select the item and choose “Return/Exchange.” 
• Our delivery partner will pick it up (if eligible).