FAQ

Frequently Asked Questions

🛍️ Buyer FAQs

1. How do I place an order?
To place an order:
• Browse or search for the product you want.
• Click on the product to view details.
• Select quantity or options (if any), then click Add to Cart.
• Go to your cart and click Checkout.
• Enter your shipping details and choose a payment method.
• Confirm your order.
2. What payment methods are accepted?
We accept:
• Credit/Debit Cards (Visa, MasterCard, etc.)
• UPI (Google Pay, PhonePe, etc.)
• Net Banking
• Wallets (Paytm, Amazon Pay, etc.)
• Cash on Delivery (where available)
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track it from your account under My Orders.
4. What is the return/refund policy?
You can return most items within 7–10 days of delivery if they are unused and in original condition. Refunds are processed within 5–7 business days after the return is approved.
5. How do I cancel an order?
You can cancel an order before it is shipped by going to My Orders and clicking Cancel. If the item is already shipped, you may need to wait for delivery and then request a return.
6. Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to protect your data. Your payment details are never stored on our servers.
7. Do you offer international shipping?
Currently, we ship only within India. International shipping may be added in the future.
8. What should I do if I receive a damaged or wrong item?
Please contact our support team within 24 hours of delivery with photos of the item. We’ll arrange a return or replacement at no extra cost.

🔐 General FAQs

1. How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions to reset it via email or SMS.
2. How do I contact customer support?
You can reach us via:
• Email: kalima.info@kalimaienterprise.com
• Phone: +91-XXXXXXXXXX
• Live chat on the website (9 AM – 9 PM IST)
3. Is there a mobile app available?
Yes! Our app is available on both Android and iOS. Search for “[Your Website Name]” in the app store.
4. How do I update my profile or address?
Log in to your account, go to My Profile, and click Edit to update your details.
5. What are the terms and conditions?
You can view our full Terms & Conditions and Privacy Policy here.